The Power of Empathy in M&A

The Growing Need for Empathy and Compassion in M&A

An M&A Science Podcast

Hosted by Kison Patel

“Be a first-class noticer.”

On this Episode

Kison speaks with Dr. Mark Goulston on the benefits of practicing empathy for more successful M&A, specifically to improve value creation and productivity post-close. Dr. Goulston is an international best-selling author, thought leader, serial entrepreneur, and corporate consultant. Some of his most popular books include, “Just Listen,” “Talking to Crazy,” and “Get Out of Your Own Way.”

During this episode, Dr. Goulston discusses how to effectively scale empathy and compassion in order to generate more successful business outcomes, constructive workforces and increased organizational growth.  

More on Dr. Goulston’s Background and Work

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Show Notes


00:00 Intro

00:55 Dr. Goulston’s Background

03:00 Motivating Workforce Exercise

05:40 Post-Close Advice to CEOs

10:15 Aligning Goals

12:42 Being a First Class Noticer

13:55 Being a First Class Noticer During Negotiations

14:40 Strategies for Engaging Talent

17:24 Techniques for Creating Collaboration

21:02 Transactional vs. Transformational Conversations

24:18 Harm Caused by Work Silos

26:00 Tips for Practicing Empathy


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